BOOKADERMA TERMS AND CONDITIONS

1.1. "Yagya Labs Inc." (the "Company", "we", "us", or "our")

The corporation duly incorporated and existing under the laws of the Republic of the Philippines, with its principal place of business at Crystal Building, P. Burgos St. Tanqui, City of San Fernando, La Union. The Company owns, operates, and administers the Platform.

1.2. "BookaDerma" (the "Platform" or the "Application")

The proprietary online platform developed, owned, and operated by the Company, designed to facilitate telemedicine consultations, prescription issuance, and other dermatology-related services by connecting Users with licensed Healthcare Providers.

1.3. "User(s)" or "Client(s)" (collectively referred to as "You")

Any individual or legal entity that accesses, registers on, or utilizes the Platform, including but not limited to patients, dermatologists, clinics, and other healthcare service providers.

1.4. "Healthcare Provider"

Any duly licensed dermatologist, physician, or medical professional who has registered on the Platform and is authorized to provide telemedicine consultations, issue prescriptions, and offer other dermatology-related services in accordance with applicable laws and regulations.

1.5. "Services" or "Service"

The range of dermatological and telemedicine-related services made available through the Platform, including but not limited to virtual consultations, prescription issuance, health assessments, and any other medical or healthcare-related assistance facilitated via the Platform.

2.1. Client Registration and Obligations

To access and use the Application, the Client is required to complete the registration process by providing accurate, complete, and up-to-date personally identifiable information, including but not limited to their full name, address, phone number, gender, and medical or health-related details ("Personal Information").

The Client acknowledges and agrees that they are solely responsible for maintaining the accuracy and completeness of their Personal Information. The Client further agrees to promptly notify the Company of any changes or updates to ensure that their records remain current and accurate. All updates and modifications to the Client's Personal Information shall automatically become part of the Client's profile and records within the Application.

2.2. Consent to Collection, Processing, and Disclosure of Personal Information

By registering and using the Application, the Client expressly:

• Grants the Company and its subsidiaries, affiliates, partners, and third-party service providers the right to collect, store, process, use, and share their Personal Information as necessary for the provision and facilitation of services through the Application;
• Authorizes the disclosure of their Personal Information to Healthcare Providers for the purpose of providing medical and healthcare-related services; and
• Acknowledges that the collection, use, and processing of their Personal Information shall be governed by the Company's Privacy Policy, which is incorporated by reference into this Agreement and is accessible within the Application ("Privacy Policy").

2.3. Communications and Informational Services

By registering for and using the Application, the Client acknowledges and agrees to receive:

• General health-related content, wellness updates, and preventive care messages; and
• Marketing promotions, service notifications, and other communications related to the Application and its services.

2.4. Geographic Restrictions

The Client acknowledges and agrees that access to and use of the Application is strictly limited to individuals with a registered address in the Republic of the Philippines. The Company reserves the right to restrict or deny access to Clients who do not meet this geographic requirement.

3.1. Platform Functionality and Contractual Relationship

The Application operates solely as a digital platform that facilitates the scheduling and ordering of healthcare services from independent Healthcare Providers. Upon receipt of a Client's request, the Company processes and transmits the request to the relevant Healthcare Provider.

3.2. Healthcare Provider's Professional Discretion

The Healthcare Provider retains full discretion, based on their professional judgment and the Client's provided information, to determine whether the requested service is appropriate. If the Healthcare Provider deems the requested service unsuitable, they may decline to provide it.

3.3. Disclaimer of Liability

The Client expressly acknowledges and agrees that the Company:

• Does not provide healthcare, medical, or diagnostic services;
• Does not employ, supervise, or have control over the professional conduct of Healthcare Providers; and
• Shall not be responsible or liable for any acts, omissions, advice, diagnosis, treatment, or other services provided by the Healthcare Provider.

4.1 Patient No-Show

A "No-Show" is triggered if the patient does not join the consultation within 15 minutes of the scheduled start time.

In the event of a No-Show:

• The patient acknowledges that the consultation fee will be forfeited.
• Any platform or service fees charged are non-refundable, unless otherwise required by applicable law

This policy is intended to account for reserved professional time and platform resources and does not constitute a penalty.

BookaDerma reserves the right to determine No-Show status based on booking records, system logs, and attendance data.

4.2 Healthcare Provider Unavailability

If a Healthcare Provider is unable to attend a scheduled consultation without reasonable notice:

• The patient shall be entitled to a full refund of the professional consultation fee or the option to reschedule, in accordance with Platform policies
• Any platform or service fees shall be handled in accordance with these Terms

BookaDerma may take reasonable measures to protect patient experience in such cases.

5.1. Fees and Payment Obligations

• Part of the overall fee is the platform/service fee (paid to BookaDerma)
• Part of it is a professional fee (paid to the doctor)
• Patients understand how each component works

5.2. Payment Processing

Payments are processed through third-party payment service providers. BookaDerma does not store full card or banking details. By completing a payment transaction, the User acknowledges and agrees to be bound by the terms, conditions, and policies of the respective payment service provider.

5.3. Refund Policy

• Fees paid for completed consultations or services are strictly non-refundable.
• If the User does not attend the scheduled consultation ("no-show"), the payment is strictly non-refundable, regardless of the reason.
• In cases where a consultation is affected by technical failures, a refund or credit may be granted at the Company's sole discretion.
• Refunds, credits, or rescheduling requests are subject to verification based on Platform records and system data
• All determinations regarding refunds, cancellations, rescheduling, and no-shows are made by BookaDerma in accordance with these Terms and applicable laws

5.4. User Responsibility for Technical Requirements

The User is solely responsible for ensuring a stable and adequate internet connection, compatible device, and proper setup to join the video consultation. Refunds will not be issued for missed, interrupted, or unsuccessful consultations caused by the User's poor or unstable internet connection, device issues, or failure to join on time.

5.5. Platform Technical Failures

In cases where a consultation is affected by verified technical failures attributable to the Company's platform, a refund or credit may be granted at the Company's sole discretion. Any refund, cancellation request, or complaint must be supported by valid proof, including relevant screenshots or recordings, submitted at the time of the request.

5.6. User-Initiated Cancellation and Rescheduling

Users may cancel or reschedule a scheduled appointment through the Platform at least twenty-four (24) hours prior to the scheduled start time.

• Cancellations made at least twenty-four (24) hours before the scheduled start time may be subject to a cancellation fee, and any remaining amount will be refunded in accordance with the Platform's policies.
• Cancellations made less than twenty-four (24) hours before the scheduled start time are non-refundable.
• The Platform provides cancellation and rescheduling options up to the applicable cutoff time. Requests made outside the Platform or after the cutoff may not be honored.

Users may contact support@bookaderma.com for assistance; however, eligibility for cancellation, rescheduling, or refunds is governed by this policy.

6.1. Prohibited Conduct

Users shall not engage in any misuse, abuse, or unauthorized use of the Platform. Users are strictly prohibited from:

• Providing False Information
• Using the Platform for Emergency Situations
• Unauthorized Recording or Distribution
• Impersonation and Fraud